CRM Market Trends No 6 CRM consultants will move up the value chain

6.     CRM consultants will move up the value chain

CRM Market Trends Successful CRM consultants will move up the value chain. Implementation consultants of CRM need to move up the value chain. Mere implementations of existing solutions where consultant do set up parameters for customers processes, defining topographies etc. isn’t enough. Successful CRM is not a systems implementation but creation of a successful winning work process and in this field consultants may help, but its more management consultants and organizational than technical.

this is an excerpt from our Trends Insights